🎈 FAQs 🎈

Do I have to pay a deposit?

A 15% deposit is required at the time of booking. Please note under distance selling regulations we are obliged to advise that the 14 day cooling off period does not apply to deposits in this instance. The outstanding balance needs to be paid on delivery or collection in cash or card payment Deposit will not be refunded in the event of adverse weather conditions for inflatables

Is my garden suitable?

Your garden/venue must have adequate space to enable the castle to be set up safely.
An additional 2ft is required either side of the castle to allow for movement, 3ft at the back for the blower and 5ft at the front for crash mats. Therefore if you are hiring a 11x13 castle you will require a space of 15ft wide and 21ft long. We will need to move the equipment using trollies as they are heavy, therefore we need reasonable access preferably via a side gate/garage. We can go through your property but the route needs to be clear.
Each castle has 6 anchor points that must be staked into the ground to ensure the castle does not lift. Therefore outdoor hires must be on grass areas. Sandbags can be used for indoor hires.
For obvious safety reasons bouncy castles must also be on a reasonably flat area, free of obstructions.
If you are unsure, please contact us and we will be happy to arrange a site visit to confirm suitability. If you do not request a site visit and on the day of booking the venue is deemed un-suitable, we will have no option but to cancel the booking. If you are using communal gardens or land that you do not own outright you may need permission from the owner, please contact us for further help.

How do I pay?

You can pay by cash or debit / credit card.

What time do you deliver?

We start delivering castles from 7am for outdoor hires. For indoor or events we will deliver at an agreed time with the customer. Collections start from 6.3pm unless otherwise agreed

For all other items we will deliver at a time agreed with the customer.

Can I hire my item overnight?

Yes all of our items can be hired overnight. If you are hiring more than 1 item, normally only 1 overnight charge will apply.

What electricity requirements are needed?

A power socket is needed within 25 metres on the ground floor otherwise please ask us about hiring a generator.

Does someone stay with my hired item?

A member of staff can stay with the item from £30 per hour if required

What happens in the event of bad weather?

In the event of bad weather you can cancel an outdoor booking up to 6pm the day before. In the event of high winds over 24mph your booking may be cancelled or postponed until the winds subside. Any deposit will not be refunded.

Can I cancel my booking?

Yes but any deposit will be forfeited unless within 24hours of the booking received, We may agree to move to a new date or venue at our discretion

feel free to Contact Us to cancel your booking

Delivery Policy

The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.

If we are unable to provide your delivery due to vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity and provide a full refund. Delivery times can be arranged during the booking process.

Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location/surface

Serving Wallington and Surrounding Areas 🏡

We proudly offer bouncy castle hire in Croydon, South Croydon, Purley, Coulsdon, Caterham, Beddington, Sutton, Warlingham, Wallington, West Croydon, Streatham, Norbury, West Norwood, South Norwood, Upper Norwood, Thornton Heath, Penge, Westerham, Redhill, Reigate, Dorking, Leatherhead, Epsom, Kingston, and Oxted,purley,kenley,sevenoaks.sanderstead,Bouncy Castle In Whyteleafe

Our standard hire time is 7 hours, giving you plenty of time to enjoy the fun. 🕒

So make a booking with us today and throw the perfect event at the perfect price